Frequently Asked Questions
PLACING AN ORDER
Simply put any item(s) you wish to purchase in your shopping cart with “ADD TO CART” bottom and choose the "Checkout" option on the cart page.
Yes. When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.
You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. We do ask that you please check your junk folder, as it is possible the email may end up there.
A few reasons this may have happened:
- You may have typed your email address incorrectly.
- You have a spam blocker that is prohibiting confirmation emails from being received.
- Your order has not completed processing. Please allow 24 hours to process your order.
Or you can email us to inquire about your order if you are in doubt.
Email us to change or cancel the order. Please note that your order cannot be changed or cancelled once it goes for processing.
Lots! We have payment options to suit all online shoppers.
You can pay by debit or credit card – we accept Visa, MasterCard, Discover, AMEX.
We also accept Interac e-Transfer with DirectPay.
The Card Verification Code (CVV2) is usually a 3 or 4 digit number, which is not part of the credit card number. The code is typically printed on the back of a credit card (usually in the signature field).
This is likely because your card has been declined for one of many reasons. You can try a new card or talk to your bank to find a solution.
Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. The billing name provided needs to match the name printed on your card.
COUPON & STORE CREDIT
Our valid discount codes are usually found in our promotional emails (sign-up form is at the bottom of our site), the promotional banner of our website, and on our social media fan pages.
On the “CART” page, there is a space to enter your coupon code under your cart item(s).
Discount codes don't stack. Only one discount at a time can apply to a single order.
Not seeing the price reduction after clicking ‘Apply’? Here are some of the most common reasons why your coupon might not be working:
- You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
- The code is expired - All codes' life eventually comes to an end, make sure you use it before that happens.
- When using a coupon or promotion code only one can be applied to your order at a time.
If you are still experiencing problems after checking all the boxes above, please email us.
Create your account now to get rewards! Whenever you spend $1, there will be 0.1 credit ($0.1) deposited to your account.
To use the credit, simple copy the gift code and use it at checkout in your next purchase!
Thes store credit expire 12 months after you get them added to your account.
Yes, provided there is still a balance remaining on the credit.
Sorry. The Store Credit cannot be transferred to different accounts.
Yes, store credit are a form of payment.
We ship to Canada and U.S.
Of course! Your order arrives in discreet packaging. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The sender's name is ALBATROSS TRADING LTD which is our parent company.
Shipping Costs to Canada
|Under $49||Over $49|
|Canada Post Expedited||$9.9||FREE|
|Canada Post Xpresspost||Based on Weight||Based on Weight|
|Canada Post Priority||Based on Weight||Based on Weight|
Shipping Costs to US
|Under $99||Over $159|
|Express International||Based on Weight||FREE|
Taxes will be automatically added to your order's total and indicated separately for your information. Tax rates will be applied based on your province or state.
For US orders, any import duties or additional taxes are not included in the final price. Duties and taxes are subject to being collected at the time of delivery by your carrier.
Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.
Your order will be processed and shipped within 2 business days (excluding weekends and holidays). Afterwards, it depends on your location and shipping method. You can track every step your package makes to your door by your tracking number!
Your order will be processed and shipped within 2 business days. Afterwards, it depends on your location and shipping method. You can track every step your package makes to your door by your tracking number!
To track your package, simply enter your tracking number on Canada Post official website.
If you are out when your package is delivered, your mail person or courier will leave a card telling you where you to pick up your discreetly packaged order or scheduling another attempt date.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
If the shipping address provided on your order is insufficient or incorrect, orders may be returned to our warehouse after an attempt to deliver has been made. If this happens, we can either re-ship your order with an additional $9.90 shipping charge required or refund your order. Shipping cost is non-refundable and a $10.00 restocking fee will be deducted from the refund amount.
Not all of the items you order will fit in the same box. In a case like this some items may need to be shipped separately from our different warehouses and may be delivered on a different date. We also have some items that are shipped directly from our vendor like the Liberator Esse. The item missing may also currently be out of stock and will be notated with an email.
RETURNS & REFUNDS
Please refer to our Return Policy page.
In the event of an out-of-stock item, you will be contacted by email and offered the option to change your order.
Refunds are usually applied within 3 business days (excluding weekends and holidays).
If you find a current lower price within 30 days after purchase, just send us the proof and we will adjust your payment to the lower price, upon request.
Please refer to our Price Match page.