Frequently Asked Questions
Q: Is this a real WM Doll?
A: Yes, we are the authorized retailer of WM Dolls. All your WM Dolls come with an anti-fake code, which can be verified at the official WM Dolls Website.
Q: Where is Thornandfeather.ca located?
A: Thornandfeather.ca is a Canada business located in Kitchener, Ontario.
Q: Where do our sex dolls ship from?
A: Our WM Dolls are made and shipped from the official WM Dolls' warehouse in USA.
Q: How long will my order take to be delivered?
A: After placing your order online you will receive an order confirmation email with your order number. We will begin work on your order right away. Typically an order will take approximately 2-3 days before dispatching and then an additional 2 weeks for shipping. This means you’ll receive your order in approximately 3 weeks after you purchase it.
Q: How do I track my order?
A: Once shipped you’ll receive the shipment tracking information by email as soon as it is available. We use FedEx and UPS as our main shipping partners. When you have your tracking information you can check the status and location of you shipment on the respective website.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard and Paypal.
Q: What countries to do you deliver to?
A: We currently deliver to Canada and USA.
Q: Will my sex doll look the same as in the pictures?
A: Yes, depending on the doll you select, your receive will be the same as the doll pictured in the product photos. Some things to note, the product photos were taken using professional lighting and photography, also model has been styled with hair, makeup, clothing and accessories for photo display, which are not included in the package.
Q: Do the sex dolls come with the outfits?
A: The clothes in the photos are not included, they are just used for the photoshoot only.
Q: What about returns, cancellations, refunds?
A: You may free cancel your order within 24 hours after order. Before shipping, there is a $200 cancellation fee. No cancellation after shipping.
Q: What materials are the sex dolls made of?
A: Our sex dolls are made of a material called Thermoplastic Elastomer, more commonly known as TPE. TPE is the most popular and recommended material for making sex dolls. This is because of it’s unique combination of softness and durability. It is soft enough to mimic the feel of women’s skin, yet tough enough to resist damage.
Q. Can I trust you to protect my privacy and security?
A. Yes, protecting your personal data is very important to us. Given that we are a business built on the Internet, we know just how crucial it is that your information be safeguarded. We will work to protect your confidentiality through every step of the ordering, fulfillment, and shipping processes. We don’t store any unnecessary data on our computers, which means your information won’t be compromised or accessed inappropriately. We only ship discreetly and we also don’t share any data with third party marketing firms, which means you don’t have to worry about ending up on a mailing list — or having anyone else learn that you shopped with us. Our trained, personable, and knowledgeable sales staff will never discuss the fact that you shopped with us with anyone outside the company. They will always take you seriously, always treat you with respect, and always hold your privacy in the highest regard. You can’t enjoy your sex doll if you are worried about your privacy. That’s why we work so hard to protect it. Furthermore, our website is encrypted and secure to protect all data and transactions.
Q. Is this like a blow up sex doll?
A. Absolutely not. The first sex dolls made widely available to the public were cheap, inflatable dolls. These are not good sex toys. They are ugly, unrealistic dolls that, even if they do have usable orifices for sex, usually aren’t that comfortable. You don’t want one of these abominations in your home. You want a high-quality, realistic love doll, something that turns you on and that also feels good. A blow up sex doll is none of these things. It’s a cheap sex toy that often has rough edges and offers a very poor sexual experience overall. No serious doll lover would consider an inflatable doll to be an acceptable alternative. Never short-change yourself by purchasing one of these.
Q. I bought a sex doll so I could have unprotected sex, but I keep seeing people talk about using condoms with them. Why?
A. Condoms help make cleanup easier and faster with your sex doll. You can have unprotected sex with your sex doll as much as you like if you’re using it by yourself, and if you are using it with someone with whom you also have unprotected sex. For some people, the act of putting a condom on an erect penis is very erotic and gets them ready for the fun that is to follow. There’s no way to catch anything from your doll if you’re using her by yourself and cleaning and maintain periodically; but by wearing a condom, you make it easier and simpler to clean her up for her next use.
Q. What’s the best way to put my sex doll away when I’m not using her?
A. When you first bring your sex doll home, everything about her is exciting. It may be the case eventually, though, that you want to put her aside while you’re not using her. This can present some challenges. Your sex doll is the size and weight, at least roughly, as a petite woman. That means that you have an entire person lying around who cannot move on her own. You will need to move her to keep her where you want her when she is not in use.
The best place to store your doll is right in bed, laid out in a natural pose. This puts the least amount of stress on her internal skeleton and is the most gentle on her synthetic flesh. Most customers generally leave their sex dolls in their beds for this reason, but you could also put her on a couch or in a chair, in a closet (just don’t fold her up too tightly), or anywhere else that you can put her down gently and not twist her body too tightly to make her fit.